You can't praise something that's not done well. You can't be insincere. You have to follow up on thingsthat aren't done well. There is no substitute for being honest with someone and letting them know theydidn't do a good job. All of us profit from being correctedif we're corrected in a positive way. Butthere's no better way to keep someone doing things the right way than by letting him or her know howmuch you appreciate their performance. If you do that one simple thing, human nature will take it fromthere. We fought those situations using pretty traditional methods. We hired a good labor lawyer, John Tate,who has won a lot of organizing battles over the years, and who has since joined our company. Hisadvice helped me become even more determined to change the relationship between management andthe associates at Wal-Mart: take care of your people, treat them well, involve them, and you won't spendall your time and money hiring labor lawyers to fight the unions. Right after those confrontations, Johnhelped us conduct a management seminar down at Tan-Tar-A resort in Missouri, and soon thereafter welaunched a program called "We Care" designed to let the associates know that when they had problems,we wanted them to come to management and give us a chance to solve them. Our message became"Sure, we are a nonunion company, but we think we are stronger because of it. And because you are ourpartner, we have an open door, and we listen to you, and together we can work out our problems." Theunion, of course, would argue more along the line of "Hey, we can get you a $3.00-an-hour raise. Whydon't you strike"There's been all sorts of debate over why we chose to call our employees "associates," and everybodyand his brother takes credit for it. I don't know. Maybe they're right. But the way I remember it is prettysimple. First of all, in my day, James Cash Penney had called his hourly employees "associates," and Iguess I always had that idea in the back of my head. But the idea to try it at Wal-Mart actually occurredto me on a trip to England. 鈥楾he blessing she (Miss Tucker) is among those Christian boys is incalculable. Perhaps Eternity will show even more fruit from her bright, loving, holy influence over them, than over the people in the city. They are more able to appreciate her character and teaching than the poor degraded heathen, to whom she is much more like an angel afar off and above them, than a sister-woman whom they may seek to follow and grow like. Fixed on the widening glory! It turned out to be a great philosophy and a great strategy, and I certainly wouldn't have figured it outway back then without the advice of Helen's father. It wasn't lavish or exorbitant, and that was part of theplanto keep the family together as well as maintain a sense of balance in our standards. 日本高清免费一本视频-日本高清视频网站www-日本高清视2018色视频 But I want to tell you about a visit I made to a store near Dallas a couple of years ago: store number 880in Irving, Texas. The store has a very young and very ethnic work force and customer base. And ourmanager there was doing a terrible job with his people. I think maybe he just said to himself, "Well,they're young and they're poor whites and blacks and Mexicans, and they're just going to steal, and Ican't do anything about it." So he was not, very definitely not, being a servant leader. Phil had hidden it somewhere in the store, and the first person to find it, got it. When Phil arrived at thestore that morning, there was such a crowd out front that you couldn't even see the doors. I think all ofFayetteville was there, and a lot of them had been there all night. Our folks had to go in through the back. We have a lot of good memories of traveling all over the country, especially in this one fine old DeSotostation wagon. He was looking into her deep, deep eyes, far off and mysterious at the starlit blackness, and yet very near, and timidly loving. Maggie sat perfectly still 鈥?perhaps for moments, perhaps for minutes 鈥?until the helpless trembling had ceased, and there was a warm glow on her check.